Account Deletion

You can request deletion of your Transpport account and associated personal data at any time, directly from within the Transpport mobile app. This page explains how to do it, what happens to your data, and how long the process takes.

Account deletion is permanent. Once your account is deleted, your booking history, saved addresses, and profile information cannot be recovered, and you will need to create a new account to use Transpport again.

To delete your account from within the Transpport app, just follow the four steps below. Each step shows exactly what you’ll see on your screen.

Step-by-step guide

01

Open the app & log in

Launch the Transpport app and sign in with your registered mobile number and OTP.

02

Go to your Profile

From the Home screen, tap the Profile icon in the bottom navigation bar.

03

Tap “Delete Account”

On your Profile page, tap the Delete Account option below Edit Profile.

04

Confirm the deletion

Read the notice and tap “Yes, Delete My Account”, then verify with the OTP sent to your number.

If you are unable to access the app - for example, if you have changed your phone number or uninstalled the app - you can request account deletion by contacting our support team.

• Email us at info@transpport.com from the email address linked to your account, or
• Message us on WhatsApp at +91 91636 69197.

Please include your registered mobile number so we can verify your identity. For your security, we may ask a few additional questions before processing the request.

When your account deletion request is processed, we remove the personal information associated with your account, including:

• Your name, mobile number, and email address
• Your profile details and saved pickup/drop-off addresses
• Your live and historical GPS/location data linked to your profile
• App preferences and settings tied to your account

For delivery/driver-partners, this also includes onboarding and KYC records, subject to the legal retention requirements described below.

In line with our Privacy Policy, we retain the following for a minimum of 7 years as required by financial and tax record-keeping laws in India:

• Booking and trip records
• Payment and transaction records (transaction reference data only - we do not store full card or bank details)
• Records needed to resolve disputes, prevent fraud, or comply with a lawful request from authorities

These records are retained in a restricted manner and are not used for any purpose other than legal compliance. They are securely deleted once the mandatory retention period ends.

Deletion requests made from within the app are processed promptly, and your account is deactivated immediately upon confirmation. Complete removal of associated personal data from our active systems is completed within 30 days, except for data we are required to retain by law (see Section 5).

Email or WhatsApp requests are actioned after identity verification, typically within the same 30-day window from the date we confirm your request.

If you have any questions about deleting your account or the status of a deletion request, please contact our support team using the details below.