Terms & Conditions

Transpport is a technology-based logistics and delivery platform operated by Transpport Lynk Private Limited, a company incorporated in India with its registered office in Kolkata, West Bengal. The Transpport mobile application (the “App”, available on Google Play) and our website www.transpport.com (together, the “Platform”) connect customers who need transport or delivery services with independent riders and driver-partners.

Because of this, you and the rider/driver-partner performing your booking share primary responsibility for the safe, lawful, and accurate handling of your booking and goods, as set out in Sections 8 and 9 below. Transpport's role and liability are limited accordingly, subject to the protections that cannot be excluded under applicable Indian law.

By creating an account, tapping “I Agree”, or using the Platform, you enter into a binding agreement with Transpport Lynk Private Limited and accept these Terms and our Privacy Policy.

You may use the Platform only if:

• You are at least 18 years of age
• You are capable of entering into a legally binding contract under Indian law
• You are accessing the Platform for a lawful purpose
• Your account has not previously been suspended or terminated by Transpport

Registration is completed through a One-Time Password (OTP) sent to your mobile number. You are responsible for:

• Ensuring your registered number and any name or email you give us are accurate and belong to you
• Keeping your account credentials and OTPs confidential
• All activity under your account

If you believe your account has been compromised, notify us immediately (Section 19).

Transpport provides a technology platform through which you can:

• Request transport or delivery services (“Bookings”) within available service areas
• View estimated pricing before confirming a Booking
• Track your Booking in real time
• Communicate with the assigned rider/driver-partner for delivery-related purposes

At pickup, the partner photographs the condition of your goods in the App. At delivery, the booking is completed with an OTP, the recipient's signature, or a photo as proof of delivery. These records help resolve any later claim.

Estimated arrival, pickup and delivery times shown in the App are approximate and are not guaranteed. They may change because of traffic, weather, road closures, political rallies or processions, VIP movements, police diversions, parking difficulty, vehicle breakdown or other circumstances beyond the control of Transpport or the rider/driver-partner.

Estimated prices are shown before you confirm a Booking, based on distance, vehicle category (Bike, Auto Cargo, Pickup / Mini Truck, Truck), time of day, and demand. The fare breakdown includes the platform fee and GST. Final charges may differ from the estimate because the final fare is calculated on the actual GPS-tracked route, or if journey details change after confirmation. Surge pricing or promotional discounts, where applied, will be clearly shown before you confirm. All prices are inclusive of applicable taxes (including GST) unless stated otherwise.

5.1 Additional charges

The only charges that may be added to the fare shown at confirmation are:

• Waiting charges: the first 5 minutes of waiting at the pickup point, from the partner's GPS-recorded arrival, are free. After that, waiting charges of ₹1 per minute apply. Waiting charges are not included in fare estimates.
• Toll fees: where tolls apply on the route.
• Return charges: where the delivery cannot be completed and the goods have to be brought back.
• Cancellation or no-show charges: as set out in our Cancellation & Refund Policy.

5.2 Rentals and intercity

Hourly rental packages and intercity trips are priced separately and are not covered by the in-App or website fare estimate. Please contact us for a quote.

Invoices for completed Bookings are available in the App and sent to your registered email.

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. In summary: cancellation is free within 3 minutes of confirming a Booking if no partner has been assigned; a cancellation charge may apply after assignment; a no-show charge may apply if you are unavailable for more than 5 minutes after the partner's arrival; and no charge applies where Transpport or the partner is unable to fulfil the Booking. See the full Policy for refund timelines and the dispute process.

By confirming a Booking, you authorise Transpport (or its authorised and regulated payment service partners) to charge your selected payment method - UPI, debit card, credit card, or other supported method. Pay only through the payment methods shown in the App. Where pay-after-delivery is available for a Booking, this will be shown at checkout.

Transpport does not store your full card or bank details, and is not liable for payment failures caused by your bank, network conditions, or the payment partner. If money is debited but your Booking is not confirmed, the amount will be refunded to your original payment source as described in our Cancellation & Refund Policy.

8.1 Prohibited items

You must not send cash or currency; jewellery, precious stones, or precious metals; negotiable instruments; live animals; illegal, hazardous, flammable, or explosive materials; weapons or ammunition; or anything else prohibited by law. Perishable, fragile, or high-value items may only be sent where clearly declared and appropriately packaged. No compensation is payable for a prohibited item sent in breach of this rule. A rider/driver-partner may refuse goods that are unsafe, unlawful, or not as declared, and the Booking may then be cancelled or charged as set out in the App. See the full list on our Prohibited Items & FAQ page.

8.2 Your obligations

You must accurately declare the nature, quantity, condition, and value of goods; package them appropriately; inspect goods at delivery and note any visible damage on the proof-of-delivery record at that time; and report any loss or damage claim within 24 hours of delivery or discovery, with supporting photos and evidence. These steps are conditions for eligibility for compensation - a claim may be declined if they aren't met.

Full rules, exclusions, and the compensation process are set out in our Claims, Loss and Damage Policy.

Rider/driver-partners are people, not extensions of the App. They are providing a service to you, and they deserve the same dignity and courtesy you would expect for yourself. You agree to:

• Provide accurate pickup and drop-off details and be reasonably available at the pickup location.
• Cooperate with OTP, proof-of-delivery (signature or photo), and identity verification steps in the App.
• Not attempt to pay or transact with a rider/driver-partner outside the App, and not contact a rider/driver-partner outside the App for any purpose unrelated to an active or recently completed Booking.
• Speak calmly and politely. Do not raise your voice, shout, swear, mock, threaten, or humiliate a rider/driver-partner, including in front of others. Never use physical force, intimidation, or unwanted physical contact.
• Understand that delays can happen for reasons outside the partner's control, such as heavy traffic, bad weather or waterlogging, road closures, political rallies, processions or protests, VIP movements, police diversions, parking difficulty, or a vehicle breakdown or puncture. Please be patient; if you are unhappy with the service, use the App's rating and support options instead of confronting the partner.
• Not pressure a rider/driver-partner to hurry, break traffic rules, overload the vehicle beyond its category limit, carry prohibited items, wait unreasonably, or perform loading, unloading or extra tasks that were not part of the Booking.
• Not blame a rider/driver-partner for pricing, cancellation charges, or App policies, which are set by Transpport and not by the individual.
• Not discriminate against a rider/driver-partner based on religion, caste, race, gender, disability, marital status, sexual orientation, or similar characteristic, including through ratings or by cancelling a Booking for such a reason.
• Give honest and fair ratings and feedback, and not use ratings to retaliate, bargain for discounts, or harass.
• Not photograph, record, or post images, videos, or personal details of a rider/driver-partner on social media or elsewhere without their consent, except to report a genuine safety concern to Transpport or the authorities.
• Not ask a rider/driver-partner to pay for goods, fees, or fines on your behalf, or to accept payment outside the App.
• Bear reasonable, App-disclosed charges arising from your own delay, incorrect information, or unavailability, including waiting charges (Section 5.1).

You must not:

• Book transport for illegal, hazardous, or prohibited goods or items
• Provide false information or impersonate another person
• Create multiple or fake accounts, or misuse promotional offers or refunds
• Interfere with the Platform's technical systems or attempt to reverse-engineer the Platform
• Copy, modify, or distribute the App, website, trademarks, or content of Transpport without written permission
• Manipulate ratings, reviews, or incentives fraudulently
• Use the Platform to compete with or undermine Transpport's business model

Transpport grants you a limited, personal, non-transferable licence to use the Platform in accordance with these Terms.

Transpport currently operates across Kolkata during Phase 1, with expansion ongoing. Coverage may vary by area, time, weather, and partner availability. We do not guarantee uninterrupted service and may suspend or modify the Platform for maintenance or operational reasons.

Rider/driver-partners are independent contractors, not employees or agents of Transpport. Transpport does not control how partners perform their services. The Platform may integrate with third-party payment partners and map providers; Transpport is not responsible for their content or privacy practices.

Transpport is a technology platform only - it does not own or operate vehicles, employ rider/driver-partners, or take physical custody of goods. To the maximum extent permitted by Indian law, Transpport is not liable for:

• Loss or damage to goods, except as set out in Section 8 and the Claims, Loss and Damage Policy
• Delays or non-completion caused by traffic, weather, road closures, political rallies, processions, strikes or bandhs, VIP movements, government or police restrictions, vehicle breakdown, accidents, or partner unavailability
• Indirect or consequential losses
• Payment failures caused by third-party payment partners
• The acts or omissions of independent partners

Transpport's total liability for any claim will not exceed the lower of the declared value of the goods (where declared) or the amount paid for the Booking. Nothing here excludes liability that cannot lawfully be excluded under Indian law.

13.1 Indemnity

To the extent permitted by law, you agree to compensate Transpport, its directors, officers and employees for losses, damages, penalties and reasonable legal costs arising from third-party claims or regulatory action caused by: (a) your breach of these Terms; (b) false, incomplete or misleading booking information or declaration of goods; (c) booking or sending prohibited, illegal or unsafe goods; (d) your unlawful, abusive or violent conduct towards a rider/driver-partner or any other person; or (e) your violation of any law or third-party right. Transpport will notify you promptly of any such claim. This clause does not apply to losses caused by Transpport's own negligence or wilful misconduct, and it does not limit any consumer right that cannot be waived under applicable law.

Neither you nor Transpport will be liable for failure or delay in performing any obligation caused by events beyond reasonable control, including floods, storms, fire, earthquakes, epidemics; strikes, bandhs, riots or civil unrest; political rallies, processions or protests; curfews, VIP movements, road closures or diversions; orders or restrictions of the government, police or courts; war or terrorism; power, internet, telecom, cloud or payment-system outages; and accidents or vehicle breakdowns outside reasonable control.

In such cases Transpport may cancel the affected Booking, and you will be refunded for any portion of the service not performed, as described in our Cancellation & Refund Policy. Payment for services already performed remains due.

We may suspend, restrict or terminate your account, with notice where reasonably practicable, if:

• You breach these Terms or the Code of Conduct in Section 9
• We reasonably suspect fraud, misuse of offers or refunds, unlawful activity, or a risk to the safety of a rider/driver-partner or any other person
• You repeatedly fail to pay dues or reverse valid payments
• The account has been inactive for an extended period
• We are required to do so by law, a court or a government authority

In serious cases (such as violence, threats, sexual misconduct, or suspected fraud) your account may be suspended immediately, without prior notice, while we investigate. Where practicable, we will tell you the reason and you may respond through the App's support section or to our Grievance Officer; we will review your response in good faith.

You may delete your account at any time from your Profile in the App (see Account Deletion) or by writing to us, after settling any pending Bookings or dues. Some data will be kept as described in our Privacy Policy to meet legal requirements. Suspension, termination or deletion does not affect amounts already due or any rights and clauses that by their nature continue, including Sections 13 and 17.

If any provision of these Terms is invalid, the rest remain in force. These Terms, the Cancellation & Refund Policy, the Claims, Loss and Damage Policy, and the Privacy Policy together form the entire agreement between you and Transpport. You may not assign your rights under these Terms without our consent; we may assign them in connection with a merger or sale. We may send notices via the App, SMS, or your registered email.

These Terms are governed by the laws of India. If a dispute arises, you agree to first write to our Grievance Officer (details in Section 19) and we will try in good faith to resolve it amicably within 30 days. If it is not resolved in that time, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual consent (or, failing agreement within 15 days, appointed as the Act provides). The seat and venue of arbitration will be Kolkata, West Bengal, and the language will be English. The courts at Kolkata, West Bengal have exclusive jurisdiction for interim relief and for enforcement of any award.

We may update these Terms to reflect changes in our services or applicable law. We will notify you of material changes via the App, SMS, or your registered email, and may ask you to review and accept the updated Terms in the App. If you do not agree with the changes, you may stop using the Platform and delete your account.

For support, complaints, or formal grievances, contact us through the App's support section or the details below. We aim to acknowledge complaints within 48 hours and resolve them within 15 working days. Charge-specific disputes follow the 7-day / 5-business-day process in the Cancellation & Refund Policy.

The Transpport App is available on Google Play.

19.1 Grievance Officer

If your complaint is not resolved through support, or you wish to raise a formal grievance, you may write to our Grievance Officer: