Privacy Policy

Transpport Lynk Private Limited (“we”, “us”, “Transpport”) operates the Transpport mobile application (the “App”, available on Google Play) and the website www.transpport.com - a technology-based logistics and last-mile delivery platform connecting customers with independent delivery/driver-partners.

This Policy applies to all users of the App and website, including customers, delivery/driver-partners and website visitors. For the purposes of applicable data protection law, Transpport decides why and how your personal data is processed. In the App, this document may be shown as the “Privacy Notice”.

2.1 From Customers

• Full name and mobile number (mandatory for OTP-based registration)
• Email address (if provided)
• Pickup and drop-off details (current and past addresses)
• Live GPS location while the App is in use or, with your permission, in the background
• Booking history and transaction records, including fares, waiting time, tolls and other charges
• Device information: device model, operating system, App version and IP address
• Payment-related data (transaction references only - full card or bank details are not stored by us)

2.2 From Delivery / Driver-Partners

• Full name, mobile number, email address, date of birth
• Current and permanent address, and emergency contact details
• Government-issued identity documents (Aadhaar, PAN, driving licence)
• Vehicle registration certificate, permit and insurance documents
• Bank account or UPI details for payout
• Live GPS location while on duty on the platform
• Live selfie and profile photograph
• KYC verification records, including verification status and timestamps, and police verification and background-check records
• Earnings, settlement, payout and tax deduction (TDS) records
• Ratings and feedback received from customers
• Rest and time-online records used for safety reminders and limits

2.3 From Website Visitors

When you use a form on www.transpport.com, we collect the details you enter:

• Quote, contact and partner-registration forms: name, phone number, email, city, the service you need, and your message
• Business enquiries: name, company name, phone number, work email, cities, expected monthly volume, vehicle type and requirements
• Job applications: name, email, phone number, current city, portfolio link, résumé and your answers
• Newsletter: your email address
• Tracking: the booking ID you enter to track a delivery

2.4 Automatically Collected Data

• App usage logs, error and crash reports
• Aggregated, anonymised analytics data

2.5 Goods-Related Data

Photographs of goods taken at pickup, proof-of-delivery records (OTP, recipient signature or photo), and, where a claim is raised, the photographs and evidence you or the partner submit and the booking's GPS and OTP records, as described in our Claims, Loss and Damage Policy.

• To create and verify your account via OTP, facilitate bookings, and match customers with riders/drivers
• To calculate fares and charges, process payments and payouts, deduct tax where required, and provide real-time tracking
• To verify partner identity, documents and eligibility during onboarding, and to carry out police verification and background checks
• To provide safety features (including partner rest reminders and online-time limits), handle ratings, complaints, claims and disputes, and detect fraud and abuse
• To enrol partners in group accident and medical insurance cover and process their claims
• To meet registration, reporting and contribution duties for gig and platform workers under the Code on Social Security, 2020
• To respond to quote, business, contact and partner enquiries, and to process job applications
• To comply with applicable Indian law and respond to lawful requests from authorities
• To improve the App and website, and send booking updates and other service messages by SMS, WhatsApp, email or in-App notification
• Only where you have opted in (for example, by subscribing to our newsletter), to send offers and news (see Section 9)

• Delivery/driver-partners: your pickup location and first name, to carry out the booking.
• Customers: partner name, photo, vehicle details and live location, for tracking.
• Payment and payout partners: our authorised and regulated payment service providers.
• Cloud, technology and KYC/verification providers: for hosting, storage and partner verification.
• Insurers: the partner details needed to provide group accident and medical cover and to process claims.
• Government portals and authorities: where the law requires it, including social security registration and reporting for partners, and tax (TDS) filings.
• Law enforcement: where required by applicable Indian law, court order or lawful authority.
• Business successors: in the event of a merger or acquisition, subject to applicable data protection obligations.

The App requires GPS/location access for core features - partner matching, real-time tracking, and pricing. GPS data is also used to calculate the final fare on the actual route and to record the partner's arrival time at pickup, which determines waiting charges and no-shows.

You may adjust location permissions in your device settings, though this may affect App functionality. For partners, location data is collected while active on the platform and may be used for trip verification and dispute resolution.

We retain your personal data for as long as your account is active and as required by law. Booking and financial transaction records are retained for a minimum of 7 years in accordance with financial record-keeping requirements. Partner KYC and payout records are retained for as long as needed for legal, tax and safety purposes. Other data is deleted or anonymised once it is no longer needed for the purposes above.

You may request deletion of your account and data at any time (see Account Deletion), subject to legal retention obligations.

We use encrypted data transmission, access controls, and secure storage practices to protect your personal data. Partner KYC documents are kept in private, access-controlled storage and are never published on public URLs. No digital system is completely secure; contact us immediately if you suspect your account has been compromised.

If a personal data breach affects you, we will notify you and the relevant authority as required by law.

Subject to applicable law, you may:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent where consent is the basis for processing
• Nominate another person to exercise your rights in the event of your death or incapacity
• Make a complaint

Please write to our Grievance Officer first (see Section 13). If your complaint is not resolved, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, once the relevant provisions are in force.

We ask for your agreement to our Terms & Conditions and this Policy when you register. Booking updates and other service messages are part of the service. Offers and news are optional and sent only if you opt in, for example by subscribing to our newsletter.

You can withdraw consent, stop promotional messages, or delete your account at any time through the App or by writing to us. Withdrawal does not affect processing that already took place, and some records must be kept as described in Section 6.

The App is intended for users who are 18 years of age or older. We do not knowingly collect personal data from minors. If we learn a minor has registered, we deactivate the account and delete the associated data.

When you visit www.transpport.com, our servers may log basic technical data such as IP address, browser type and pages requested, to keep the site secure and working. The website does not currently use analytics or advertising cookies. You can control cookies through your browser settings.

We may update this Policy to reflect changes in our practices or applicable law. We will notify you of material changes via the App, SMS, or your registered email, and may ask you to review and accept the updated Policy in the App.

For privacy concerns, data access, correction or deletion requests, or to raise a grievance, contact us using the details below. We aim to acknowledge privacy-related complaints within 48 hours and resolve them within 15 working days.

13.1 Grievance Officer